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Terms and Conditions of HEION HOME

Effective Date: 01-01-2025

Welcome to HEION HOME (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and webshop hosted on Wix (the “Site”) and the purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms.

1. General

  • These Terms apply to all visitors, users, and customers of our webshop.

  • We reserve the right to update or change these Terms at any time. The most current version will always be posted on this page.

  • If you do not agree with any part of these Terms, please do not use our Site or purchase our products.

2. Products and Availability

  • All products displayed on our webshop are subject to availability.

  • We reserve the right to discontinue or change products, pricing, or descriptions at any time without notice.

  • We make every effort to display accurate colors and images, but we cannot guarantee that your screen's display will match exactly.

3. Orders and Payments

  • By placing an order through our Site, you agree to provide accurate, current, and complete information.

  • All prices are shown in [insert currency] and include applicable taxes unless stated otherwise.

  • Payment must be made at the time of purchase using the available payment methods. Your order is not confirmed until payment is successfully processed.

  • We reserve the right to refuse or cancel any order at our sole discretion, including in the case of suspected fraud or pricing errors.

4. Shipping and Delivery

  • We deliver to the countries and regions listed at checkout.

  • Shipping costs and delivery times are displayed during the checkout process.

  • Estimated delivery times are not guaranteed and may vary due to factors beyond our control.

  • You are responsible for providing accurate shipping information. We are not liable for lost shipments due to incorrect address information.

5. Returns and Refunds

  • We accept returns within 14 days of delivery, provided the product is unused, in its original condition, and in original packaging.

  • To initiate a return, contact us at [Insert email address] with your order number and reason for return.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

6. Intellectual Property

  • All content on our Site, including text, graphics, logos, images, and product designs, is the property of HEION HOME or its licensors and is protected by intellectual property laws.

  • You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising out of your use of our products or website.

  • Our liability is limited to the amount you paid for the product(s) in question.

8. Governing Law

  • These Terms are governed by and construed in accordance with the laws of EU law.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in The Netherlands. 

9. Contact Information

If you have any questions about these Terms, please contact us:

HEION HOME

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